Privacy Policy
“BachatKart”
is a trademark of BachatKart India Private Limited (“Company”), a company
incorporated under the Companies Act, 2013 with its registered and corporate
office (Address) in the course of its
business. The domain name Bachatkart.in is
owned by the Company .
The
Company respects your privacy and values the trust you place in it. Set out
below is the Company’s ‘Privacy Policy’ which details the manner in which
information relating to you is collected, used and disclosed.
Customer
are advised to read and understand our Privacy Policy carefully, as by
accessing the website/app you agree to be bound by the terms and conditions of
the Privacy Policy and consent to the collection, storage and use of
information relating to you as provided herein.
If you do
not agree with the terms and conditions of our Privacy Policy, including in
relation to the manner of collection or use of your information, please do not
use or access the website/app.
Our
Privacy Policy is incorporated into the Terms and Conditions of Use of the
website/app, and is subject to change from time to time without notice. It is
strongly recommended that you periodically review our Privacy Policy as posted
on the App/Web.
Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info@BachatKart.in.
The collection, Storage and Use of Information Related to You
We may
automatically track certain information about you based upon your behavior on
the website. We use this information to do internal research on our users’
demographics, interests, and behaviour to better understand, protect and serve
our users. This information is compiled and analyzed on an aggregated basis.
This information may include the URL that you just came from (whether this URL
is on the website or not), which URL you next go to (whether this URL is on the
website or not), your computer browser information, your IP address, and other
information associated with your interaction with the website. We may
also share your Mobile IP/Device IP with third party(ies) and to the best of
our knowledge, be-life and representations given to us by these third
party(ies) this information is not stored by them.
We also
collect and store personal information provided by you from time to time on the
website/app. We only collect and use such information from you that we consider
necessary for achieving a seamless, efficient and safe experience, customized
to your needs including:
- To
enable the provision of services opted for by you;
- To
communicate necessary account and product/service related information from
time to time;
- To
allow you to receive quality customer care services;
- To
undertake necessary fraud and money laundering prevention checks, and
comply with the highest security standards;
- To
comply with applicable laws, rules and regulations; and
- To
provide you with information and offers on products and services, on
updates, on promotions, on related, affiliated or associated service
providers and partners, that we believe would be of interest to you.
Where any
service requested by you involves a third party, such information as is
reasonably necessary by the Company to carry out your service request may be
shared with such third party.
We also
do use your contact information to send you offers based on your interests and
prior activity. The Company may also use contact information internally to
direct its efforts for product improvement, to contact you as a survey
respondent, to notify you if you win any contest; and to send you promotional
materials from its contest sponsors or advertisers.
Contacts
Permissions: If you allow BachatKart to access your contacts (including contact
number, email id etc.), it enables BachatKart to subscribe you and your
contacts to BachatKart promotional emails, messages, ongoing offers etc., and
through this permission you and your contacts will be able to access a variety
of social features such as inviting your friends to try our app, send across
referral links to your friends, etc. We may also use this information to make
recommendations of grocery items you placed. This information will be synced
from your phone and stored on our servers.
Further,
you may from time to time choose to provide payment related financial
information (credit card, debit card, bank account details, billing address
etc.) on the website. We are committed to keeping all such sensitive
data/information safe at all times and ensure that such data/information is
only transacted over secure website [of approved payment gateways which are
digitally encrypted], and provide the highest possible degree of care available
under the technology presently in use.
The Company
will not use your financial information for any purpose other than to complete
a transaction with you.
To the
extent possible, we provide you the option of not divulging any specific
information that you wish for us not to collect, store or use. You may also
choose not to use a particular service or feature on the website/application,
and opt out of any non-essential communications from the Company.
Further,
transacting over the internet has inherent risks which can only be avoided by
you following security practices yourself, such as not revealing account/login
related information to any other person and informing our customer care team
about any suspicious activity or where your account has/may have been
compromised.
Company
use data collection devices such as “cookies” on certain pages of the website
to help analyse our web page flow, measure promotional effectiveness, and
promote trust and safety. “Cookies” are small files placed on your hard drive
that assist us in providing our services. Company offers certain features that
are only available through the use of a “cookie”.
The
Company also use cookies to allow you to enter your password less frequently
during a session. Cookies can also help the Company provide information that is
targeted to your interests. Most cookies are “session cookies,” meaning that
they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although in
that case you may not be able to use certain features on the website and you
may be required to re-enter your password more frequently during a session.
Additionally,
you may encounter “cookies” or other similar devices on certain pages of the
website that are placed by third parties. The Company does not control the use
of cookies by third parties.
If you
send the Company personal correspondence, such as emails or letters, or if
other users or third parties send us correspondence about your activities on
the website, the Company may collect such information into a file specific to
you.
The
Company does not retain any information collected for any longer than is
reasonably considered necessary by us, or such period as may be required by
applicable laws. The Company may be required to disclose any information that
is lawfully sought from it by a judicial or other competent body pursuant to
applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
Choices Available Regarding Collection, Use and
Distribution of Information
To
protect against the loss, misuse and alteration of the information under its
control, the Company has in place appropriate physical, electronic and
managerial procedures. For example, the Company servers are accessible only to
authorized personnel and your information is shared with employees and
authorized personnel on a need to know basis to complete the transaction and to
provide the services requested by you. Although the Company endeavours to
safeguard the confidentiality of your personally identifiable information,
transmissions made by means of the Internet cannot be made absolutely secure.
By using the website, you agree that the Company will have no liability for
disclosure of your information due to errors in transmission and/or
unauthorized acts of third parties.
Please
note that the Company will not ask you to share any sensitive data or
information via email or telephone. If you receive any such request by email or
telephone, please do not respond/divulge any sensitive data or information and
forward the information relating to the same to info@BachatKart.in for
necessary action.
Communication with Company
If you
wish to correct or update any information you have provided, you may do so
online, on the website itself. Alternatively, you may contact the Company to
correct or update such information by sending an e-mail to: info@BachatKart.in .
In the
event of loss of access to the website, you may contact the Company by sending
an e-mail to: info@BachatKart.in .
In the
event you wish to report a breach of the Privacy Policy, you may contact the
designated Grievance Officer of the Company at:
Email
address: info@BachatKart.com